How long will it take to clean my carpets?

The average house takes about 2-2.5 hours, depending on the size of your home, the level of soiling involved and the extent of pre-treating required.

Do I need to vacuum before the clean?

No, our technicians will perform a pre-vacuum as part of the carpet cleaning process.

Do I need to remove my furniture from the carpet?

Yes, we ask that you move as much furniture as possible from the areas that are to be cleaned prior to the technician’s arrival. Our technicians are always happy to move anything that is considered reasonable but due to OH&S are not allowed to move anything heavy or bulky. Large pieces of furniture that cannot be moved can be easily cleaned around.

Do you remove all the stains?

We aim to remove any stains caused by soiling or spills in our standard clean. Instances where a carpet may have been damaged like dye, water damage or pet urine stains may require advanced stain removal at an additional charge. The technician will consult you on this during the inspection.

Do I need to be at home when my carpet is cleaned?

We understand our clients’ busy lifestyles. That’s why Carpet Tech offers flexible scheduling, including Saturdays. To help us provide the best service, it is helpful to meet our professional technicians when they arrive to discuss any specific needs or concerns you may have about the job before it starts. However, it is not necessary for you to be home while your carpet is cleaned.

Can I clean my carpets myself?

Some homeowners may choose to clean their carpets and upholstery themselves. However, without proper training or an expert familiarity of the different types of solutions and treatments available, the results may not be as expected. Then if you consider the time and money spent on achieving a sub-par result, it ends up being more dear and frustrating in the end. Often times the companies who rent out equipment do not provide the most powerful, effective machines, nor do they have the know-how to recommend the appropriate cleaning methods and treatments. Our technicians use only top quality, tried-and-true equipment, methods, and solutions to ensure the best care for your carpet and upholstery. They will then be able to discuss with you what you can do down the road to maintain a clean, fresh home.

How long will it take my carpet to dry completely?

Drying times can vary depending on humidity levels, airflow, and the type of carpet involved. On average it takes 2-12 hours for a carpet to thoroughly dry. Of course, opening window and turning on your air conditioning or heating system helps to speed up this process. You can walk on your carpet after two hours, the carpet will still be damp but will be fine to walk on. However, we do recommend limiting activity on the carpet as much as possible until it is completely dry. Please remember to remove your street shoes first to avoid re-soiling and be careful not to slip when moving from damp carpets to hard surfaces.

Can the cleaning agents used to clean my carpets harm my children or pets?

Carpet Tech uses only non-toxic products that are friendly both to the environment and your family. Of course, it is still a good idea to limit contact with a newly cleaned carpet until it is thoroughly dry.

Do I need to have my upholstered furniture cleaned professionally?

Up to 80 percent of the everyday dirt and dust carried into most homes can settle onto the carpets and upholstered furniture. Therefore, having your furniture professionally cleaned has two important benefits. First, professional cleaning helps prevent damage to the upholstery fabric by removing soil and sand, which can slowly scratch the fabric and permanently alter its appearance. Second, and even more important, professional cleaning removes dust and other allergens or pollutants that can affect the air quality in your home. Professional cleaning is especially important if you or your family have asthma, allergies or sensitivities to air pollutants.

Can I wash my cushion covers in the washing machine?

Putting cushion covers in the washing machine can cause fading, shrinkage, and fabric deterioration. Carpet Tech can provide a much safer and healthier deep cleaning without causing damage to your furniture. especially important if you or your family have asthma, allergies or sensitivities to air pollutants.

How often should I have my upholstery cleaned?

Most manufacturers recommend having upholstered furniture cleaned every 12-24 months, depending on how often it is used.

How long will it take my furniture to dry?

Drying times vary, depending on the cleaning method used and the optional application of fabric protector, as well as other factors, such as humidity levels and air ventilation. If our state-of-the-art hot-water extraction method is used, the average drying time is 4-8 hours.

What is it going to cost to have my home treated for water damage?

Unfortunately, it is not possible to provide an upfront estimate, given that every situation is unique. When you contact Carpet Tech, our technicians will conduct an in-home inspection immediately (within one to five hours) to conduct an in-home inspection and assess how much water is involved, how many rooms are affected, and the extent of microbial damage.

Can I clean up flood and water damage myself?

It is best to have professional clean up after water damage or flooding has occurred. The most important reason for this is that most at-home techniques, like using shop vacs, are not able to extract water to the extent needed to prevent to secondary damage and microbial growth. For example, water can soak into carpet padding and create a heaven for mould, mildew and other microbial growth. This longer-term damage can be very costly to fix.

Can my carpet and padding be salvaged?

In many cases, when water is extracted immediately and thoroughly, carpets and padding can be saved. However, this depends on an array of factors, including the extent and cause of the flooding and the amount of time that expires before clean up begins. If you experience flooding or water damage, it is essential to contact Carpet Tech immediately, so our expert consultants can work with you to assess the damage and the most effective ways to address it.